FAQ



GENERAL QUESTIONS

What is the language used in the templates?

The templates use a pseudo-Latin dummy text “Lorem Ipsum” for text placeholders. You can find out more here: http://en.wikipedia.org/wiki/Lorem_ipsum.


Is it possible to replace the text, photographic images, or clipart with some of my own?

Our templates, as with any other template, offer a layout with text and images. You can change the text, add and remove text boxes, and change the font if you wish. You can also replace selected images, photographs, and clipart with your own.



DOWNLOADING
Back to Top

How can I update your product and will I need to pay for it?

All updates of our products are free of charge. To download the latest versions of your purchases, use the same download details indicated in your order confirmation email.


I can’t find the product I have downloaded.

Try checking for it in the Applications folder or enter the product name in Spotlight.


What should I do to download my purchase?

Once you purchase a product, an email with full details for downloading arrives at your inbox. Then, simply follow the instructions.


I just ordered your templates but I did not receive a confirmation, a download link, or a serial number?

The order may take a while to process. Please wait until you receive an email with full details of the download.


I purchased a product but it would not download. The download screen says, “Your download will begin shortly,” but nothing seems to be happening. What should I do?

Empty the cache of your browser. In Safari, you can do it by selecting Safari > Empty Cache. You could also try using another browser.



APP STORE
Back to Top

Why can’t I find my new templates in the Pages/Keynote/Numbers/iBooks Author chooser?

Unfortunately, the App Store does not allow installing templates directly within an application. However, you can do it manually by finding the Templates folder within an application and pasting selected templates there.


Can I get back my money for an app purchased on the App Store?

Unfortunately, we cannot access the purchase records of the App Store, but you can contact Apple about the refund.



THEMES FOR iBOOKS AUTHOR
Back to Top

How can I translate the words “Chapter” and “Section” to other languages?

Open Layouts, where all layouts are categorized to Chapter, Section, and Pages. Double-click on category name and type it in the appropriate language.


Can I export an iBooks Author book to PDF?

Yes. If your book is in the portrait mode, you can save a PDF file in portrait. If the book is in the portrait-landscape mode, you can save a PDF file in landscape only.


How can I delete unwanted templates from the chooser?

Right-click on the Dock icon and select Go to Folder. Then, enter this path: ~/Library/Application Support/iBooks Author/Templates/My Templates/ and click Go. Remove the unwanted templates from the folder that opens.


How can I save the templates so that they appear in the iBooks Author template chooser?

ou can save individual templates by opening them and clicking Save As Template... It will save them in My Templates folder, which stores all templates that appear in iBooks Author’s chooser. If you want to save many templates at once, right-click on the Dock icon and select Go to Folder. Then, enter this path: ~/Library/Application Support/iBooks Author/Templates/My Templates/ and click Go. Paste the new templates into the folder that opens and relaunch iBooks Author to see the changes.


I purchased and installed the iBook Author templates from the App Store but they are not showing up when I open the iBook Author’s templates chooser. How can I find them?

The templates are meant to be opened from the Themes for iBooks Author application.




PAGES

Can Pages Templates be exported to MS Word or PDF documents?

Yes, Pages can be exported to Word and PDF documents. Click File>Export and choose format you need.


Can I change a page layout from portrait to landscape?

You can change page layout (File/Page Setup); however, our template content (background, text-boxes) have a fixed width and length, so if you change a page layout from portrait to landscape, you will have a white space on the right side. (Of course, you can edit it and then add text and images.)


I have considerably fewer templates than what was listed on your website. What’s wrong?

Each Page Template has different layouts. You can add a new layout by choosing Insert->Sections.


Are the templates professional print-ready?

Professional print requires image resolution of 300 dpi and special marks, which are not supported by Pages. Therefore, your documents need to be converted into professional printer formats for this purpose.


How do I uninstall Pages Templates Pro?

Go to Applications/iWork 'XX. Right-click on Pages or select Control ^-click with the mouse for the contextual menu, and choose "Show Package Contents". Then go to Contents/Resources/Templates and remove all folders noted as “Graphic Node ...” that you don’t need.



NUMBERS

How can I save the templates so that they appear in the Numbers template chooser?

Find the Numbers application, right-click on it, and select Show Package Contents > Contents > Resources > Templates. Paste the new templates there. Relaunch Numbers to see the changes.


Do I need to have Numbers (iWork) in order to install and use Templates for Numbers?

Yes, Templates for Numbers requires Numbers’09 or later.



KEYNOTE

Can I use the Keynote templates in MS Power Point?

You can export a completed Keynote presentation the the .ppt format, but some elements may look slightly different.


How do I uninstall Keynote Themes?

Go to Library/Application Support/iWork/Keynote/Themes and remove all folders noted as “Graphic Node...” that you don’t need.



DESIGNS FOR MAIL
Back to Top

Do Designs for Mail templates have a character limit?

No, you may type as many characters as you need.


Can I use Designs for Mail with Gmail, Yahoo Mail, MS Outlook, or Outlook Express?

The Designs for Mail templates can only be installed in Apple’s Mail. Emails created with the templates and sent from Apple’s Mail can only be viewed in Gmail, Yahoo, and Apple Mail.


I’ve downloaded Designs for Mail, but no new templates appear in Mail.

To see the templates in Mail’s stationery chooser, open Design for Mail and install selected templates by double-clicking on them, clicking Open Selected, or selecting Open in Mail in the bottom right-hand corner of the window and then clicking Install.


I’ve downloaded Designs for Mail. How do I open a template?

You can open these templates in Apple’s Mail. They require Mail 3 or later.



THEMES FOR APERTURE
Back to Top

Do Themes for Aperture have the Slideshow feature?

No,Themes for Aperture do not include the Slideshow feature, but you can use one of Aperture’s standard slideshows.


When I attempt to save the themes to the required folder, I get a message telling me that I do not have permission to do that.

Open Aperture, right-click on the Aperture icon in Dock, and select Options > Show in Finder. Then right-click on the Aperture icon in Finder and select Show Package Contents > Contents > Resources. Find the WebThemes folder, right-click on it, and select Get Info. Click on the lock symbol in the bottom right-hand corner of the window. In the Sharing & Permissions table, select “Read & Write” in the “everyone” row. Click the gear icon below and select “Apply to enclosed items...” Then, try saving the themes.


Is the Aperture application required to open the themes?

Yes, the themes require Aperture 3 or later.



THEMES FOR iWEB
Back to Top

Can I use Stills with iWeb?

Sure, you can also use them with iWeb.


How do I uninstall iWeb Themes?

Go to "Applications" folder. Right-click on iWeb or select Control ^-click with the mouse for the contextual menu, and choose "Show Package Contents". Then go to Contents/Resources/Themes and remove themes that you don’t need.


How do I install iWeb themes?

The installer includes video instructions. To open them, click Help > Show Help.


Where do I get iWeb Software?

iWeb is no longer available on the App Store, but you can find iWeb on the iLife CD. Our themes require iWeb 3.0 or later (iLife’09).